Market Loss & Ordering Policies
Transparent policies governing order execution, market-loss protection, and payment terms.
Last Updated: January 15, 2026
Order Confirmation
Orders are confirmed verbally between you and your specialist. Pricing is locked at the moment of verbal confirmation. A written confirmation is emailed within minutes of the call.
Market Loss Policy
Once an order is confirmed, any market movement — up or down — is borne by the party holding the position. If metals prices decline between confirmation and payment receipt, the client is responsible for the confirmed price. Likewise, if prices rise, the client benefits from the locked price.
Why this matters: We lock your price in real time so you know exactly what you're paying. This protects both parties and ensures transparent, fair execution.
Payment Terms
Payment is due within 3 business days of order confirmation. Accepted methods include bank wire, ACH transfer, cashier's check, and select cryptocurrencies. Orders not funded within the payment window may be subject to repricing at current market rates.
Cancellations
Orders may be cancelled within 30 minutes of verbal confirmation without penalty. After that window, cancellations may be subject to a market-loss fee reflecting any adverse price movement since confirmation.